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Technology is great, but we will always need human interaction.

Mastering Healthcare Leadership: How Authenticity, Communication, and Trust Drive Success

helping gen z employees with career success

Recently, I had the privilege of leading a transformative session on Executive Presence, Image, and Communication at Champion Management. The session was so impactful that I have been invited back to continue working with their team on communication skills—reinforcing a critical truth: when companies invest in developing their people, everyone wins. Why Investing in People Matters In today’s competitive business world, technical skills alone aren’t enough. While technical expertise opens doors, it’s the ability to communicate effectively, lead with confidence, and establish credibility that determines long-term success. A company’s greatest asset is its people, and equipping them with the tools to succeed isn’t just beneficial—it’s a necessity for fostering a thriving workplace culture.  Research consistently shows that soft skills training has a direct impact on retention, productivity, and profitability. A 2024 Wiley study found that companies that prioritize people skills training see significant improvements in job performance, teamwork, and employee satisfaction. The U.S. Department of Labor also highlights that soft skills—including communication, professionalism, and leadership ability—are among the top qualities employers seek. Carson-Newman University further reinforces that individuals with strong interpersonal skills rise faster, build better teams, and create more successful organizations. The bottom line? Companies that develop their employees don’t just create a better culture—they create a stronger, more sustainable business. What Is Executive Presence, and Why Does It Matter? Executive Presence (EP) is often misunderstood. Many assume it’s about dressing well or being charismatic in front of an audience. While appearance and confidence do play a role, EP is much deeper than that. It’s about the way professionals carry themselves, communicate, and connect with others—whether they are speaking to a client, leading a meeting, or simply navigating daily interactions. At Champion Management, we explored three foundational pillars of Executive Presence: Mindset Matters The way we think about ourselves shapes how we show up in the world. Confidence is not about pretending to be someone we’re not—it’s about owning our strengths and continuously refining how we present ourselves. Imposter syndrome, self-doubt, and lack of preparation can hinder growth. Developing a strong mindset shifts how we approach opportunities and challenges, leading to greater impact and career success. Communication is Connection It’s not enough to know your stuff—you have to be able to articulate it in a way that resonates with others. Effective communicators don’t just speak; they engage, listen, and adapt their message to their audience. Understanding different communication styles allows professionals to meet people where they are—bringing them forward, building trust, and fostering collaboration. Perception is Power People want to do business with those who appear competent, credible, and trustworthy. A polished, professional image combined with structured systems and processes increases productivity and elevates a person’s reputation. Whether it’s through the way someone enters a room, engages in conversation, or presents a proposal, every interaction leaves an impression. Are you making the right one? The Impact of Training on Company Culture Many businesses spend millions of dollars on recruitment, technology, and operational improvements—but often overlook the most influential factor in long-term success: their people. A well-trained, confident, and professional workforce doesn’t just perform better—they elevate the entire company culture. At Champion Management, it was evident that their leadership team understands this. By prioritizing Executive Presence and Communication training, they are investing in more than just skill-building; they are creating an environment where: ✅ Employees feel valued – When companies invest in professional development, employees are more engaged, motivated, and committed to the organization’s mission. ✅ Collaboration improves – Strong communicators work more effectively with colleagues, clients, and leadership, leading to better teamwork and fewer misunderstandings. ✅ Client relationships strengthen – People buy from people. When employees present themselves with confidence and professionalism, they build trust and credibility with clients, fostering long-term business relationships. ✅ Leaders emerge – Developing employees' communication and leadership skills ensures a pipeline of future leaders who are prepared to take on greater responsibilities and drive company success. When employees lack confidence, clarity, or professionalism, it doesn’t just impact individual careers—it affects the entire organization. Poor communication leads to missed opportunities, lost clients, and internal friction, while a lack of executive presence can diminish credibility and influence in competitive markets. How an Effective Training Program Boosts Growth and Profitability Developing employees isn’t just about professional growth—it directly impacts a company’s bottom line. Investing in soft skills and leadership training leads to: 📈 Higher Retention Rates – Employees are more likely to stay with companies that provide growth opportunities. Losing top talent due to poor culture or lack of development is costly, both in terms of financial resources and team morale. 💡 Increased Productivity – When employees are equipped with the right tools and mindset, they work more efficiently, collaborate better, and get more done in less time. 💰 Greater Revenue – Clients and customers want to work with professionals they trust. A team that exudes confidence, professionalism, and leadership will naturally attract and retain more business, leading to higher sales and long-term profitability. 🏆 Stronger Brand Reputation – A company is only as strong as its people. Organizations that prioritize professionalism, leadership, and communication create a positive brand image, attracting top talent, clients, and business partnerships. The Next Step: Bringing Executive Presence Training to Your Team The success of my session at Champion Management was proof that companies are ready to prioritize soft skills development. When employees are empowered with confidence, communication skills, and a strong professional image, they don’t just show up—they stand out. Executive Presence isn’t reserved for C-Suite executives —it’s for anyone looking to earn the confidence of their peers, clients, and leaders. It’s the key to standing out in a competitive workplace and the foundation for leadership, influence, and success. If you’re looking to equip your team with the skills needed to succeed, let’s talk. Whether it’s a workshop, leadership development program, or executive presence training, I can help your organization build a culture of confidence, connection, and credibility—one that drives growth, engagement, and long-term success. Do you want to create a program that transforms your team and elevates your business? Are you ready to invest in the future of your company? Final Thoughts Success in business is not just about what you know—it’s about how you show up, connect with others, and lead with confidence. Champion Management understands that investing in their employees is an investment in their future success. The companies that prioritize professional development, leadership training, and executive presence will be the ones that stand the test of time.

People Remember How you Make them Feel.

Etiquette: The Essential Skill Every Business Leader Needs to Succeed

In today’s fast-paced world, managing the chaos of daily life can be a challenge. Whether at work or home, clutter—both physical and mental—can become a significant barrier to success. In my AIM methodology, the 'M' stands for Self-Management, which is the cornerstone of achieving personal and professional growth. One of the most effective ways to master self-management is through the power of organization. Let’s explore why being organized is so important and how it can positively impact your productivity, stress levels, and mental well-being. 1. Boosts Productivity: Get More Done in Less Time Did you know that disorganization can be a productivity killer? Research shows that the average person spends over an hour a day searching for lost items or sifting through disorganized files. According to a study by the National Association of Productivity and Organizing Professionals, an organized workspace can increase efficiency by up to 38%. When everything has its place, you save time, make fewer mistakes, and can focus better on your tasks. In my coaching practice, I often emphasize the importance of having a clear, clutter-free environment as part of self-management. It’s not just about having a tidy desk; it’s about creating systems that streamline your work process. Imagine starting your day with a clean desk, a prioritized to-do list, and a clear sense of direction. Your productivity can soar, and you can accomplish more in less time. Quick Tip: Start each day by decluttering your workspace and organizing your priorities. It only takes a few minutes, but it sets the tone for a productive day. 2. Reduces Stress: Find Peace in the Chaos Disorganization can create a sense of chaos that leads to stress and anxiety. In fact, a study from the University of California found that individuals with cluttered homes had higher cortisol levels, a hormone associated with stress. The simple act of tidying up and getting organized can have a calming effect, reducing anxiety and bringing a sense of control back into your life. When we talk about self-management, it’s not just about managing tasks but also about managing your emotional state. A clutter-free environment can help reduce the overwhelm that comes from facing a messy space or a chaotic to-do list. By staying organized, you create a buffer against stress, allowing you to handle challenges with a clearer mind. Quick Tip: Create a daily routine for organizing your space and schedule. Even dedicating 10 minutes at the end of the day to tidying up can make a big difference in reducing stress. 3. Improves Mental Health: Clear Space, Clear Mind There’s a strong connection between organization and mental health. Clutter can be a visual reminder of tasks left undone, leading to feelings of guilt, frustration, and anxiety. Psychology Today reports that decluttering activities can significantly boost your mood, providing a sense of accomplishment and clarity. An organized space is linked to improved focus, creativity, and mental clarity. When your surroundings are tidy, your mind feels less overwhelmed, allowing you to think more clearly and make better decisions. This mental clarity is a key component of self-management within the AIM framework. By managing your environment, you’re better able to manage your thoughts, emotions, and actions. Quick Tip: Make it a habit to declutter one small area each week—whether it’s your desk, a drawer, or your digital files. The mental boost you’ll get from this simple practice is invaluable. Self-Management: The Key to Rising to the Top The AIM methodology—Attitude, Image, and Self-Management—provides a blueprint for personal and professional success. The 'M' in AIM isn’t just about time management; it’s about managing yourself in a way that sets you up for long-term success. Organization plays a vital role in this process. By keeping your space, time, and tasks in order, you create a foundation that supports your goals, reduces stress, and enhances your well-being. Statistics to Remember: An organized workspace can increase productivity by up to 38%. Individuals with cluttered environments have higher levels of stress hormones. Decluttering activities can improve mood and mental clarity, as reported by Psychology Today. The Bottom Line: Small Steps Lead to Big Wins Organization is not about perfection; it’s about progress. It’s about taking small, consistent steps to create an environment that supports your best self. When you prioritize organization as part of your self-management strategy, you’ll find that you’re more productive, less stressed, and better equipped to handle whatever life throws your way. Ready to take the next step in mastering your self-management skills? Start by organizing one area of your life today and watch how it impacts your productivity, mood, and overall sense of well-being. Remember, success isn’t just a goal—it’s a journey, and organization is a key part of the climb. If you would like more information about business etiquette training or person growth coaching in the Dallas Fort Worth Metroplex or anywhere in the United States, complete the contact form and we will get back to you to schedule a call.

Dining Etiquette Class at SMU Prepares Students for Professional Success Dallas, TX – Julie Jones, a certified business etiquette consultant, partnered with CEOC’s First Down program at Southern Methodist University (SMU) to lead an interactive dining etiquette class aimed at equipping students with essential skills for professional success. The session focused on the key differences between a business meal—such as a job interview or dinner with a client—and a casual meal with friends or family. The students engaged enthusiastically, learning everything from how to choose the right restaurant to mastering the nuances of conversation during a business meal. One student shared, "I didn't know there were so many things to remember when eating an important meal with a client." Another student reflected, "It's not just about using the silverware, but knowing how to hold conversations and build relationships." Julie highlighted one of her favorite quotes during the meal: “It’s the little things that make the biggest difference in building relationships. Knowing things like what to do with your napkin, what to order, and how to facilitate the meal and business conversation builds trust with your potential employer or client.” Dining etiquette, Julie emphasized, isn’t just about following rules but about creating an environment where trust and rapport can flourish, helping individuals leave a lasting positive impression. If you are looking to equip your team with the skills to confidently navigate business meals, contact Julie Jones today to schedule a customized dining etiquette class. These sessions can make the difference in how your team builds trust, strengthens relationships, and secures future opportunities. About Julie Jones : Julie is a certified business etiquette consultant specializing in professional development, image, and communication training. With 12 years of experience teaching dining etiquette, Julie works with professionals and organizations to enhance their image and build stronger relationships through the nuances of business dining. For more information about CEOC (Community Engagement & Opportunity Council) visit their website: https://ceoc.org/ For more information about SMU, click here: https://www.smu.edu/

It's the little things that make the biggest difference.

How Business Etiquette and Character, Prepare High School Students for Success

How AIM Methodology Elevates Professional Relationships at E-Women Network Dallas Event

Networking is not just about collecting Business Cards.

As the newest generation to enter the workforce, Gen Z is bringing fresh perspectives, digital savviness, and a desire to make an impact. However, many employers are discovering that, despite their enthusiasm, Gen Z employees often face challenges with essential soft skills that are crucial for success in a professional environment. Recent research by Intelligent.com revealed that 6 in 10 companies have already fired recent Gen Z hires due to issues like lack of professionalism, poor communication skills, and limited initiative. These skill gaps present a challenge not only for young professionals but also for businesses striving to maintain a high-performing team. The good news? These skill gaps can be addressed. With the right training and development programs, Gen Z employees can transform into highly effective team members who contribute to your company's growth. Let’s dive into the key areas where these gaps exist and explore actionable solutions that companies can implement to help Gen Z thrive. Understanding the Skill Gap 1. Professionalism One of the most common challenges employers face with Gen Z hires is their struggle to adapt to the norms of a professional environment. Many Gen Z employees are entering the workforce without a clear understanding of what’s expected in terms of workplace behavior, attire, and communication style. Examples of Professionalism Issues: Punctuality: Some Gen Z employees have difficulty arriving on time, not recognizing that tardiness is often viewed as a lack of respect for others' time. Inappropriate Dress: Coming from a more casual and digital world, many Gen Zers may not be familiar with what constitutes appropriate business attire, especially in more formal or traditional work environments. Digital Overuse: They may rely heavily on their phones or laptops during meetings, even when it’s not appropriate, giving the impression that they are disengaged or uninterested. The Impact on the Workplace: These behaviors can be perceived as disrespectful, unprofessional, or a sign that the individual is not taking their role seriously. This not only affects the employee's reputation but can also impact team dynamics, productivity, and client relationships. Solution: To help Gen Z employees develop professionalism, companies should implement structured onboarding programs that clearly outline the expectations around workplace etiquette, dress code, communication, and behavior. For example: Office Etiquette Training: Offer workshops that cover the basics of professional behavior, such as punctuality, active participation in meetings, appropriate dress, and using digital devices in a respectful manner. Shadowing Programs: Allow new hires to shadow seasoned professionals for their first few weeks. This helps them understand and adapt to the company's culture and expectations in a real-world setting. 2. Communication Skills Effective communication is at the heart of every successful business. However, many Gen Z employees struggle with face-to-face communication, preferring digital forms of communication instead. While they may be experts at texting or using social media, these skills don’t always translate well into the corporate environment, where clear, professional, and often verbal communication is essential. Examples of Communication Issues: Misinterpreting Tone: Gen Z employees might struggle with understanding the tone of emails or messages, leading to misunderstandings or miscommunications. Over-reliance on Digital Communication: Instead of picking up the phone or having an in-person conversation, they might default to sending a text or email, even when a direct conversation would be more effective. Difficulty Presenting Ideas: Many Gen Z employees lack experience in presenting ideas confidently, whether in meetings or in front of clients, which can hinder their ability to contribute effectively to the team. The Impact on the Workplace: Poor communication can lead to misunderstandings, errors, and a lack of collaboration among team members. It can also create frustration among colleagues and clients, ultimately impacting the company's productivity and bottom line. Solution: To help Gen Z employees develop strong communication skills, consider implementing the following training initiatives: Communication Workshops: Offer training sessions that focus on developing effective verbal and written communication skills. Include role-playing scenarios where employees practice delivering presentations, handling difficult conversations, and crafting professional emails. Public Speaking and Presentation Training: Encourage employees to participate in public speaking workshops, where they can build confidence and learn how to present ideas clearly and effectively. Mentorship Programs: Pair Gen Z employees with mentors who can guide them in navigating professional communication. This one-on-one support helps them develop the confidence to engage in more meaningful interactions. 3. Taking Initiative Many Gen Z employees are accustomed to structured environments, such as schools or universities, where tasks are clearly outlined, and instructions are provided. As a result, they may struggle to take initiative or think proactively in a workplace setting where ambiguity and independent problem-solving are often required. Examples of Lack of Initiative: Waiting for Instructions: Instead of identifying tasks that need attention or finding ways to contribute, some Gen Z employees may wait for explicit instructions before taking action. Struggling with Problem-Solving: When faced with a challenge, they might be hesitant to find a solution independently and instead seek guidance from a supervisor for every step. Limited Ownership: They might avoid taking full ownership of their projects or tasks, preferring to defer decisions to others. The Impact on the Workplace: When employees lack initiative, it can slow down processes, place additional burdens on managers, and create a culture where innovation and problem-solving are stifled. This can be particularly detrimental in fast-paced industries where agility and proactive thinking are essential. Solution: To foster a sense of initiative and ownership in Gen Z employees, companies can: Encourage a Growth Mindset: Offer training that focuses on developing a growth mindset, where employees learn to view challenges as opportunities for growth and improvement. Provide Clear Expectations: Set clear goals and objectives but give employees the freedom to find their way to achieve them. This balance of guidance and autonomy helps them learn to take ownership of their work. Offer Opportunities for Leadership: Encourage Gen Z employees to take on leadership roles in small projects or team activities. This allows them to practice decision-making and problem-solving in a supportive environment. Why Training and Development Are Essential for Gen Z Success Investing in training and coaching programs isn’t just about helping Gen Z employees adapt to the workplace—it’s about equipping them with the tools they need to succeed and grow within your organization. Here’s how this investment can pay off: Increased Productivity: Employees who understand professionalism, communication, and initiative are more efficient, confident, and effective, leading to greater productivity and higher-quality work. Better Team Dynamics: When Gen Z employees are equipped with soft skills, they collaborate more effectively with colleagues from different generations, creating a more harmonious and productive work environment. Reduced Turnover: Investing in employee development shows that your company is committed to their growth, which leads to higher job satisfaction, engagement, and retention.  Final Thoughts: Empowering Gen Z to Bridge the Skill Gap While it’s true that Gen Z employees face a significant skill gap, this challenge presents an opportunity for businesses to shape the next generation of talent. By implementing comprehensive training, companies can transform these young professionals into confident, capable, and valuable team members by implementing comprehensive training programs, mentorship opportunities, and structured onboarding. Zig Ziglar said, "We don't build companies, we build people and people build companies."